Frequently Asked Questions

No matter what question pops up, rest assured our Hoffman Animal Hospital team has an answer.

Appointments

Do you see pets other than cats and dogs?

No, our hospital focuses exclusively on dogs and cats, which allows us to provide highly specialized and dedicated care for these companions.

Yes, we’re excited to welcome new patients and offer $45 off your pet’s first visit. Just mention this promotion when booking your appointment.

Fear Free certified care means we use calming techniques, gentle handling, and positive reinforcement to reduce stress for pets and families.

Yes, we do. Call our team, and we’ll do our best to see your pet the very same day.

Yes, we do. Call our team, and we’ll do our best to see your pet the very same day.

The program is open to veterans who own a certified service dog. To enroll, veterans must complete an application and schedule an initial wellness appointment for their dog.

No. All services provided through the Message to Garcia Program are offered at no cost to the veteran.

Contact Hoffman Animal Hospital to schedule an appointment and request an application. Our team will guide you through the enrollment process.

We honor the dedication and sacrifice of veterans by supporting the dogs that serve them. Providing free, high-quality care is our way of giving back to those who have given so much.

Financing

Visit carecredit.com to submit a secure application online. Need assistance? Our friendly staff can guide you through the process in the office.

Use CareCredit just like a regular credit card. If you apply in person, we can help you access your account and start using it right away.

CareCredit can be used for exams, lab work, diagnostics, dental care, surgeries, prescriptions, and more, making it a convenient solution for both routine and unexpected veterinary expenses.

Most plans reimburse you after paying for care and submitting a claim, though some offer direct payment options. We can help you navigate claims and paperwork for any insurance provider you choose.

No, it’s a free tool that helps you explore options and make informed decisions. There’s no obligation to enroll.

Consider your priorities: accident coverage, illness protection, chronic care, or wellness visits. Pawlicy Advisor makes it simple to see which plan fits your pet’s needs and your family’s budget.

Services

Absolutely. Even indoor pets can be exposed to viruses via open doors, windows, or other animals. Rabies vaccination is also legally required in most areas.

Puppies and kittens grow fast and are more vulnerable to illness. Frequent early visits allow us to administer vaccines, monitor growth, and provide essential guidance for training and nutrition.

Preventive visits detect subtle signs of disease before symptoms appear, track health trends, and let us create a care plan tailored to your pet’s individual needs.

Yes, our in-house trainer and veterinary team work together to address anxiety, aggression, and other behavior challenges for a happier home life.

Yes, we do. Our USDA-accredited veterinarian can prepare health certificates for pets traveling abroad, ensuring compliance with all regulations and a smooth journey.

Yes, older pets can safely undergo surgery with careful preoperative evaluation, tailored anesthesia protocols, and continuous monitoring during the procedure.

We prioritize pain management before, during, and after surgery. We also provide detailed home care instructions and medications to ensure comfort during recovery.

Most pets go home the same day. Our team will give you step-by-step care instructions, follow-up schedules, and be available for questions or concerns.

Our team is trained for rapid response, with advanced monitoring equipment and a veterinarian always present to manage any unexpected complications.

Most cats and dogs benefit from an annual dental cleaning, though some may require more frequent care depending on age, breed, or oral health history.

Yes. Our team uses advanced monitoring and tailored anesthesia protocols to ensure your pet remains safe and comfortable throughout the procedure.

Absolutely. Untreated dental issues can lead to infections that impact the heart, liver, and kidneys. Preventive cleanings reduce these risks.

We provide guidance on brushing, dental chews, and other products to keep your pet’s teeth and gums healthy between professional cleanings.

Yes. Please bring your pet’s usual food, any medications, and detailed feeding instructions to ensure a smooth boarding stay.

Yes. All pets must be up-to-date on core vaccines and parasite prevention to protect the health of all animals in our care.

Our Fear Free Certified team provides gentle, low-stress handling and comfort techniques to help anxious pets feel safe and calm during their stay.

Dogs are carefully supervised during playtime, and interactions are matched by size, temperament, and play style to ensure safety.

You can contact our team at any time for updates on your pet’s health, behavior, and overall well-being while they are with us.